FAQ

COVID 19 & VACCINATION REQUIREMENTS

Shoe School is operating under the orange traffic light system. Attendees are required to provide proof of vaccination via a valid vaccine pass, or a valid exemption certificate.

Masks will be worn throughout the workshop. Hand sanitiser and hand washing facilities will be available.

Please reschedule your appointment if you are feeling unwell. In the case of having to cancel due to covid or unforeseen circumstances, we are happy to reschedule your booking or the booking into credit. 

Please note if you do not have a vaccine pass or exemption pass you will not be able to participate in the workshop and you will not be offered a refund.

Any changes to these requirements will be aligned with government direction as it comes to hand.


Is this workshop suitable for beginners?
Yes. I have designed the workshops for all levels of experience. However, some workshops are more intensive than others. If you are looking for a gentler experience, I recommend enrolling int he 1-day Sneaker workshop. All other workshops require cutting heavy leathers, hammers and glues. If this is not your jam that's ok!


How do I book?
Email Lou and Chantelle : shoeschoolnz@gmail.com with your preferred workshop date/s and any questions you may have. 

Yes a Can I buy a Shoe School Gift Voucher?
Yes. www.shoe-school.com/gift-voucher

Can I lay-by a workshop?
Yes. Please email us shoeschoolnz@gmail.com and we can set up a lay-by account for you.

Workshop dates
We schedule workshops at least 3 months in advance. If there isn't a workshop date that suits you, sign up to the newsletter and receive notice when new dates are announced. You can also request a custom date. Please email us to arrange.

Is the workshop wheelchair accessible?
Yes. The entrance is however there are 3 steps leading to the toilet. There are accessible toilets 200 metres away.

How do I measure my feet for the 4-day Boot workshop?
Measurements are required for the 4-day Boot workshop only. Once you've booked your place on a workshop we will email you pdf instructions on how to measure your feet. Be sure to send me your feet measurements at least 2 weeks in advance of your workshop as I'll be creating pre-prepared patterns for you.

Is parking available?
There is free parking available on the residential streets north of Shoe School. I recommend giving yourself a little extra time to fnd a park - as we're close to the Zoo and the Hospital.

How do I find your workshop?
The workshop is located at 247 Riddiford St, the main street of the suburb of Newtown. Buses regularly stop in Newtown from the CBD and I recommend using the Wellington bus journey planner - www.metlink.org.nz The airport is a 15 minute drive from the workshop.

What do I need to bring?
Just your sweet self. If it's a hot sunny day wear lightweight clothes and if not, an extra jacket. The shop is street facing with large windows and we feel the weather! You are welcome to bring your lunch to eat in the workshop.

Lunch recommendations?
Oh ho, ho YES. I recommend Good Boy SammiesSpanish MasalaPeoples Coffee (12 Constable St) and Mediterranean Foods. These all have vegan/gluten free options. I also highly recommend the fish burgers from our neighbours Rainbow Fish Supply! 😋

 

Returns and exchanges of sneaker soles
Sneaker soles - to avoid disappointment I recommend you print out the Sneaker size guide (at 100%!) and compare it against a pair of your own converse-style sneakers soles.

If you’d like a refund or exchange we offer either on full-priced items, minus any shipping costs. Unfortunately discounted items or cannot be returned and are final sale. To return an item, it must be in original condition and unused.

To make a return or exchange please email shoeschoolnz@gmail.com within 24 hours of receiving your purchase, and then return the item to:
SHOE SCHOOL, 247 Riddiford St, Newtown, Wellington 6021, New Zealand

Please make sure that the returned item is back at Shoe School within 7 days of originally receiving the goods. Remember to get a tracking number as we can’t take responsibility for any lost or damaged packages. Once the item has been returned to Shoe School you will receive your refund.

Are vegan leathers available?
We're sorry, but no! We hope one day - not too far away, vegan leathers will become more accessible. But as we're a small business we're unable to import the range we'd like to.