FAQ

Can I carry on with shoemaking after attending Shoe School?
Yes you can! You will be given a step-by step instructional shoemaking guide during your workshop. This will include a tools and materials breakdown, suppliers guide and shoemaking resource links. 

Is this workshop suitable for beginners?
Yes. I have designed the workshop content for all levels of experience. If you have never sewn before I will show you how!

How do I book?
Email Lou and Chantelle : shoeschoolnz@gmail.com with your preferred workshop date/s and any questions you may have. 

Can I buy a Shoe School Gift Voucher?
Yes. www.shoe-school.com/gift-voucher

Can I lay-by a workshop?
Yes. Please email us shoeschoolnz@gmail.com and we can set up a lay-by account for you.

Workshop dates
We schedule workshops at least 3 months in advance. If there isn't a workshop date that suits you, sign up to the newsletter and receive notice when new dates are announced. Yu can also request a custom date. Please email us to arrange.

Is the workshop wheelchair accessible?
Yes. The entrance is however there are 3 steps leading to the toilet. There are accessible toilets 200 metres away.

How do I measure my feet for the 5-day Shoe workshop?
Measurements are required for the 5-day Shoe workshop only. Once you've booked your place on a workshop we will email you pdf instructions on how to measure your feet. I've also created a video guide. Be sure to send me your feet measurements by snail mail at least 2 weeks in advance of your workshop as I'll be creating pre-prepared patterns for you.

What are the last (shoe form) options for the 5-day Shoe workshop?
Lasts are the shoe forms that shoes are made on. They come in a huge variety of shapes and sizes! Using your style ideas AND your measurements and the pictures you send me I'll select a last from my collection. However, if you'd like to browse through our entire collection of lasts please check out our 'Last Range' catalogue and let me know which last you'd prefer. If you're unsure I recommend a dress last from our collection.

Is parking available?
There is free parking available on the residential streets north of Shoe School.

How do I find your workshop?
The workshop is located at 247 Riddiford St, the main street of the suburb of Newtown. Buses regularly stop in Newtown from the CBD and I recommend using the Wellington bus journey planner - www.metlink.org.nz The airport is a 15 minute drive from the workshop.

What do I need to bring?
Just your sweet self. If it's a hot sunny day wear lightweight clothes and if not, an extra jacket. The shop is street facing with large windows and we feel the weather! You are welcome to bring your lunch to eat in the workshop.

Lunch recommendations?
Oh ho, ho YES. I recommend Good Boy SammiesSpanish Masala and Peoples Coffee (12 Constable St). These all have vegan and gluten free options.

Returns and exchanges of sneaker soles
Sneaker soles - to avoid disappointment I recommend you print out the Sneaker size guide (at 100%!) and compare it against a pair of your own converse-style sneakers soles.

If you’d like a refund or exchange we offer either on full-priced items, minus any shipping costs. Unfortunately discounted items or cannot be returned and are final sale. To return an item, it must be in original condition and unused.

To make a return or exchange please email shoeschoolnz@gmail.com within 24 hours of receiving your purchase, and then return the item to:
SHOE SCHOOL, 247 Riddiford St, Newtown, Wellington 6021, New Zealand

Please make sure that the returned item is back at Shoe School within 7 days of originally receiving the goods. Remember to get a tracking number as we can’t take responsibility for any lost or damaged packages. Once the item has been returned to Shoe School you will receive your refund.

Are vegan leathers available?
We're sorry, but no! We hope one day - not too far away, vegan leathers will become more accessible. But as we're a small business we're unable to import the range we'd like to.